Who We Are

MexoraFlow operates from Trg Marije Trandafil 20 Lokal 2, Novi Sad 21000, Serbia. You can reach us at +381644800888 or info@mexoraflow.com if you have questions about how we handle your data. We're an educational platform focused on teaching programming for mobile games.

Information We Collect

Basic Contact Information

When you sign up for our courses or contact us, we collect your name, email address, and phone number. Sometimes we need your physical address if you're enrolling in programs that require materials to be shipped. We only ask for what we actually need.

Technical Data

Our website collects standard technical information like your IP address, browser type, and device information. This helps us keep the site running smoothly and spot any technical problems. We also track which pages you visit and how long you spend on them.

Learning Progress Data

If you're enrolled in our courses, we track your progress through lessons, quiz results, and project submissions. This helps us provide better support and understand which teaching methods work best.

How We Use Your Information

We use the information we collect for specific purposes related to running our educational platform:

• Providing access to course materials and tracking your learning progress
• Sending you important updates about courses you've enrolled in
• Responding to your questions and support requests
• Improving our course content based on how students interact with materials
• Processing payments for course enrollments
• Meeting legal requirements under Serbian law

We occasionally send emails about new courses or features, but you can opt out of these anytime. Course-related emails that are essential to your enrollment can't be opted out of without withdrawing from the course.

Legal Basis for Processing

Under Serbian data protection laws, we process your personal data based on several legal grounds:

Sharing Your Information

We don't sell your personal information to anyone. But we do share it with certain third parties when necessary:

Service Providers

We work with companies that help us run our platform. This includes payment processors for handling course fees, email service providers for sending course updates, and hosting companies for storing course materials. These providers only get access to the information they need to do their job.

Legal Requirements

Sometimes we're legally required to share information with Serbian authorities. This might happen if there's a court order or if we need to comply with tax regulations. We only share what's legally required.

Business Transfers

If MexoraFlow is acquired or merges with another company, your information would be transferred as part of that transaction. We'd notify you before this happens and explain any changes to how your data is handled.

Your Rights

Under Serbian data protection laws, you have several rights regarding your personal information:

• Access: You can request a copy of all personal data we hold about you
• Correction: If information we have is wrong, you can ask us to fix it
• Deletion: You can request we delete your data in certain circumstances
• Restriction: You can ask us to limit how we use your data
• Portability: You can request your data in a format you can transfer elsewhere
• Objection: You can object to certain types of data processing

To exercise any of these rights, email us at info@mexoraflow.com. We'll respond within 30 days. Sometimes we might need to verify your identity before processing requests, which is standard practice to protect your information.

Data Security

We take reasonable steps to protect your information from unauthorized access or disclosure. Our website uses SSL encryption for data transmission, and we store information on secure servers with restricted access.

Our staff members only access personal data when they need it for their work. We use passwords and access controls to limit who can see what. Payment information is handled through secure third-party processors, and we don't store complete credit card numbers on our servers.

That said, no online system is completely secure. While we do our best to protect your data, we can't guarantee absolute security. You're responsible for keeping your account login credentials private.

Data Retention

We keep your personal information for different periods depending on what it's used for:

• Active course enrollment data: Kept while you're enrolled plus 2 years after completion
• Financial records: Kept for 5 years to comply with Serbian tax laws
• Marketing communications data: Kept until you unsubscribe
• Website analytics data: Aggregated after 24 months and anonymized
• Support correspondence: Kept for 3 years after the last interaction

After these periods, we either delete the data or anonymize it so it can't be traced back to you. If you close your account, we'll delete or anonymize your data within 90 days, except for information we're legally required to keep.

Cookies and Tracking

Our website uses cookies, which are small text files stored on your device. We use them to remember your login status, track which courses you've accessed, and understand how people use our site.

Types of Cookies We Use

• Essential cookies: Required for the website to function, like keeping you logged in
• Analytics cookies: Help us understand how visitors use the site
• Preference cookies: Remember your settings and choices

You can control cookies through your browser settings. Blocking essential cookies might prevent some features from working properly. We don't use advertising cookies or share cookie data with advertisers.

Children's Privacy

Our courses are designed for adults and young adults aged 16 and older. We don't knowingly collect information from anyone under 16. If you're a parent and believe your child under 16 has provided us with personal information, contact us and we'll delete it.

For users aged 16-18, we recommend they discuss enrollment with a parent or guardian, though Serbian law allows them to consent to online services at 16.

International Data Transfers

Some of our service providers are located outside Serbia. When we transfer data internationally, we ensure appropriate safeguards are in place. This might include using providers in countries with adequate data protection laws or requiring contractual protections.

Most of our data stays within Serbia or the European Union. When it doesn't, we make sure the recipient provides similar levels of protection to what you'd expect under Serbian law.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email if you're an enrolled student, or post a notice on our website homepage.

The "Last Updated" date at the top shows when the current version took effect. We keep previous versions archived if you want to see what changed.

Complaints and Concerns

If you're unhappy with how we've handled your personal data, please contact us first at info@mexoraflow.com. We'll do our best to resolve any issues.

You also have the right to file a complaint with the Serbian Commissioner for Information of Public Importance and Personal Data Protection. Their contact information is available at poverenik.rs. This is your legal right, and we won't penalize you for exercising it.